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Adobe continues to astonish and amaze me (and not in a good way). Since my last post, I received three emails from Adobe. One email was from Adobe Asia/Pacific and incredibly it was from an actual human - obviously a human who had not read my complaint. This human suggested that I log into my account first so that I can view my order and download history. Well, duh!!! Then, I received two more emails - duplicates. Guess which Adobe group is responding to my "Open Case?" UK!!!!!!!!!!!!!! What are they thinking (or not)????
More amazing still is that the messages contain a pdf document that I could read or I could go directly to the UK open case site. The message on each was the same - log in to view my case history. There is no Adobe response listed - all they have is my initial request!!! Have I fallen in to software company Hell??? Is there no end to their incompetence? ADOBE, IF YOU ARE REALLY OUT THERE.... PLEASE HEAR MY PLEA!!!!!!!!!!!!!!!!!!!!!
Cheers? Judi
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2 comments:
I gave up on Photoshop Elements and moved to Google Picasa for similar(ish) reasons. I've been happy with Picasa.
Brian
Boy this sounds SO familiar... I wonder if Dell and Adobe aren't the same company after all? Sheesh. The way they've treated you is disgusting. :(
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